Getting your Headset to work on Mitel Phones can be tricky and this is due to certain phones not having a designated headset key to press when answering calls. Below we have included 2 ways in which you can program your corded headset to work on Mitel so if the version 1 does not fix the issue please try version 2.
Programming Mitel phone (Version 1)
If you are using a corded Headset from Truvoice, Jabra or Plantronics on a Mitel phone and don’t have a headset button pre-programmed on your phone, then you will need to manually assign and program a key on a blank multi-function key. (Blank is in the center of the phone console. See picture below)
Programming Mitel phone to use a Corded Headset (Version 1)
Step 1: Dial 397
Step 2: Select a blank multi-function key
Step 3: Dial 317 to enable headset mode
Step 4: Answer and end calls by pressing the Speaker / Speakerphone key (if you have multiple lines please answer by pressing pre programmed line key instead of the speaker key)
* Please note once the phone is in headset mode you can no longer answer calls with the handset or use the speakerphone . Here is a link for more programmable functions for your Mitel phone.
Programming Mitel phone to use a Corded Headset (Version 2)
Step 1: Watch This YouTube Video Link
Step 2: Answer and end calls by pressing the Speaker / Speakerphone key (if you have multiple lines please answer by pressing pre programmed line key instead of the speaker key)
If you have tried both of the above and still cannot get your headset to work I advise in speaking to the company in charge of maintaining your telephone system for more information. If you still need further help you can contact our support team at +1 88884485556 or email support@truvoicetelecom.com
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