Shipping & Delivery
SHIPPING & DELIVERY
TruVoice Telecom Inc. ships and delivers orders with standard delivery within 1–5 business days for the continental U.S. using USPS, UPS, or FedEx, depending on order details. Orders do not ship on weekends or holidays, and orders placed after 4pm ET ship the next business day. Customers will be notified of any backorders. Non-stock items follow manufacturer shipping guidelines, and items marked “Call for Availability” require contacting us before ordering.
For Alaska and Hawaii, only 3–7 day shipping is available at checkout;
Faster shipping options are available at checkout.
SHIPPING CHARGES
Standard Shipping is $14.95 for any purchase shipped within the contiguous US. To view the shipping charges with faster deliveries, click “Add to Cart”, and then click View Cart & Checkout.
EXPEDITED SHIPPING
Overnight shipping is available as an option while placing most orders within the continental US. TruVoice Telecom Inc. strives to accommodate all requests, so please call Customer Service at 1-888-448-5556 for confirmation when overnight shipping is requested.
Please keep in mind that any orders placed after 4pm ET will not ship until the following business day.
If you are AK or HI please contact us for possible alternate shipping options.
SHIPMENT/RISK OF LOSS
Unless otherwise specified, all shipments will be made by third-party carriers chosen by TruVoice Telecom Inc. at costs, tariffs and other charges, and in accordance with terms and conditions established by TruVoice Telecom Inc, Inc. In the event that Customer elects to arrange transportation other than the arrangement provided by TruVoice Telecom Inc. then Customer shall be responsible for all costs, tariffs and charges of any nature associated with the shipment of any Product to Customer. The risk of loss associated with any shipment from TruVoice Telecom Inc. transfers to Customer upon delivery of the goods to the destination shipping address as supplied by the customer.
DAMAGED SHIPMENTS
Upon delivery, please inspect the package for damage that may have occurred during transit. It is recommended that you refuse the shipment if the package is damaged. In some cases, the Carrier driver will note the damage in their system if you elect to accept the damaged shipment. Upon receipt of the damaged package, immediately open and inspect your order and notify TruVoice Telecom Inc. as soon as possible if an issue remains. Please retain all shipping boxes, product boxes, labels and filler material until further instruction is issued against the damaged shipment.
LOST SHIPMENTS
For all shipments that leave our facility, TruVoice Telecom Inc. will coordinate shipments using Third party carriers. Loss in transit will be researched by TruVoice Telecom Inc. and the Carrier and often takes up to 8 business days for resolution. When a customer elects to use transportation services outside of our carrier options, the Customer will be responsible for all charges and fees associated with that shipment. Upon delivery by the carrier to the intended destination, the Customer assumes responsibility for any loss thereafter.
PARTIAL SHIPMENTS
By default, TruVoice Telecom Inc. does not partial ship orders unless specifically requested by the customer. Additional shipping & handling charges are applied on each shipment. The partial shipped items will be invoiced according to the items shipped plus shipping and handling.
INTERNATIONAL SHIPPING
Please call 1-888-448-5556 or e-mail us here . All duties and taxes will be the responsibility of the Recipient therefore a contact name, phone number and/or email is required. Third party billing options for freight, duties and taxes are accepted and must be provided when ordering