Terms and Conditions
Payment Terms: We accept all major credit cards or payments through PayPal. We offer terms to customers who provide us with acceptable credit information. If you’re interested in opening a credit account with us, please email us here. Po's are accepted from Government agencies, including, PD Dept's, Hospitals, Fire Dept., Schools, etc with a hard copy of the purchase order.
Placing an order: Orders may be placed on this website or for personal service call 1-888-448-5556 or you may request a call back by emailing us here.
Trial Equipment: TruVoice Telecom Inc. is excited to offer a no obligation 30-day trials for TruVoice products only. In addition, we also provide you with a prepaid return tag to return any unwanted equipment. Return labels are mailed with a copy of the invoice or you may request a label be emailed to you. Trial equipment cannot be returned after 30 days and payment is expected. Please contact our sales department for more information. Trials are not offered to individuals.
Returns for Truvoice Manufactured NON DOA products: RMA numbers are not required however you must contact your Account Manager to avoid any errors and included an explanation to why you are returning the product. Returns will not be accepted after 30 days from the date of invoicing. New TruVoice products carry a 30 day return policy. A 20% restock fee may apply if TruVoice equipment is not returned in an “as new” condition.
NON-DEFECTIVE RETURNS FOR OTHER MANUFACTURER PRODUCTS
RMA must be made within 7 days of invoice date. Box must be unopened or tempered with in any way. Product box must be clean and undamaged, with no usage marks of any kind. Please do not use the product box as a return shipping container.
RMA must arrive back to Truvoice within 14 days of invoice date.
Failure to meet any or all of the above will void an RMA and a refund will not be applicable.
Customer is responsible for paying for shipping back to Truvoice and any shipping the customer may have paid for is nonrefundable.
Before you attempt to return equipment please read the following information:
1. DO NOT TEAR, WRITE ON OR DEFACE THE PRODUCT BOX IN ANY WAY.
2. DO NOT RETURN EQUIPMENT WITH MISSING PAPERWORK, INCLUDING CARD BOARD INSERTS OR PARTS.
3. DO NOT USE STAPLES, STICKERS OR TAPE ON THE PRODUCT BOX.
4. DO NOT USE THE PRODUCT BOX TO SHIP THE ITEM BACK.
5. DO NOT RETURN AN ITEM IF YOU'VE HAD IT FOR MORE THAN 30 DAYS, SEE EXPLANATION ABOVE
6. DO NOT RETURN AN ITEM IF IT IS NOT IN THE SAME NEW CONDITION AS RECEIVED
1. If you've received a defective product, read the "Advance Replacement" information below.
2. Do double check that ALL packing materials and parts are in and package properly for the return
2. Do use a separate shipping box to ship the item(s) back
3. Do send a copy of your invoice or packing slip and include a written explanation for the return.
4. Do send your return to:
TruVoice Telecom Inc
3102 Cherry Palm Dr Suite 145
Tampa, FL 33619
**A restock fee of up to $50.00 may be applied to returns of Plantronics and Jabra equipment. Shipping charges are NOT refundable.**
Exchange: If within 30 days of purchase you are not happy with your purchase and would like to discuss an exchange, please contact your Account Manager or email here.
Defective Equipment - Advance Replacement: TruVoice Telecom Inc. will exchange equipment which is found to be defective during the first 30 days of service. Exceptions may apply. You must contact your Account Manager for details. Email your rep, call 1-888-448-5556 or email us here to be directed to your representative. Advance Replacement equipment maybe available during the replacement process, if the goods are deemed to be DOA from the manufacturer or as agreed by your Account Manager.
Yealink Specific Terms: All products must be returned within 30 days. Anything returned 30 days post invoice date will not be accepted and would need to be discussed with Yealink directly. If you receive your Yealink Headset and it is not functioning out of the box please contact us at 888-448-5556 or e-mail us here. We will provide you with next steps needed to initiate a claim for a replacement unit. All returns, regardless of reason why, must be returned in as sold condition. This means they must have undamaged boxes, all manuals included and undamaged, all parts present and undamaged, etc. Failure to return as described above will result in denial of refund or replacement.
Any returns within 30 days that are not due to issues with headset functionality will result in a $50.00 restocking fee.
General Repairs: An RMA# is not necessary to return headsets for repair. To expedite your repair please include in your shipment a packing slip and include it in your shipment. You will be contacted by your representative about any discrepancies in inventory and any out of warranty charges. This will give you the opportunity to take advantage of our buyback program to help you make the best cost-effective decision for you and your company. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. Abuse is not covered and will void the warranty.
TruVoice Life (Lifetime Warranty): TruVoice Life is a warranty that covers all electronic parts within all TruVoice Quick Disconnet (QD) Headset Models with Full Lifetime Cover.
During this Period if Your headset receives any general mechanical fault from the list shown below please return the unit to us and the headset will be repaired /replaced under the warranty and returned to you with the lifetime warranty intact.
General mechanical faults are covered:
- No Inbound Sound from any of the speakers
- No Outbound Sound from the Microphone
- Crackling sounds in Earpiece with no cosmetic damage to the headset
Customer Damage faults are not covered:
- Any Cosmetic Break or crack to any part of the plastics (microphone, Speakers capsule, QD or Headband)
- Liquid damage to the electrical circuit
- Any Cuts or breakages to the QD cable (Cable from speaker capsule to QD (Quick Disconnect)
- Removal of Warranty Label on QD Cable
- Damage from self repair
Are you unsure if your fault is covered by our warranty? If so, please send us a detailed fault description or image of the fault to us or call and speak to our team at 888-448-5556.
TruVoice Direct USB headsets and Wireless Bluetooth (VoicePro 10, VoicePro 20, VoicePro 30, VoicePro 40, TruVoice BT50 and TruVoice BT60) are covered under a one-year warranty. The above mentioned "General Mechanical Faults are Covered" and "Customer Damage faults are not covered" also hold true.
New Warranty Repairs: Most TruVoice Telecom Inc. products carry a Lifetime Replace / Repair warranty. Please be advised that tampering with warranty codes will void the warranty. For questions concerning warranty codes, please contact your Account Manager. Plantronics, GN Netcom/Jabra and any equipment other than TruVoice Telecom Inc., when purchased new are covered under the factory warranty and should be sent directly back to them. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. If we return equipment to Plantronics, GN Netcom/Jabra, Polycot. Etc for you, you will be responsible for the shipping charges. For all manufactured headsets abuse is not covered and will void the warranty.
Refurbished Warranty: All refurbished equipment purchased from TruVoice Telecom Inc carries a warranty from 1 year and up depending on the equipment. Warranty information is available with all advertised equipment or as explained by your Account Manager. Our warranty covers defects in material and workmanship; it also covers wear and tear from normal use. Abuse is not covered and will void the warranty. We will pay for return shipping IF the equipment is under our warranty.
Shipping Charges: Shipping charges will be automatically added to the order at checkout. Please refer to our shipping section.
Terms and Policies: Subject to change without notice. Any question regarding our terms and policies can be explained further by contacting your Account Manager or customer service at 1-888-448-5556.