Model |
Brand |
Model |
|
WH62/63 |
Yealink |
T4XS/T4XU/T53/T53C/T5XW/T58A/VP59 (V86) T30/T30P/T31/T31P/T31G/T33P/T33G (V86) - Please note you would also need the EHS35 adapter for the headset to work on the T3x Series |
|
Teams T55A/T58A/MP54/MP56/MP58/VP59 (V15) |
|||
SfB T48S/T55A/T56A/T58A/MP54/MP56/MP58 (V9) |
|||
Poly |
VVX x11 (VVX 411) VVX x01 (VVX 401/501) VVX x50 (VVX 250/350/450) |
||
SNOM |
D765 D385 D735 |
||
WH66/67 |
Yealink |
T4XS/T4XU/T53/T53C/T5XW/T58A/VP59 (V86) |
|
Teams T55A/T58A/MP54/MP56/MP58/VP59 (V15) |
|||
SfB T48S/T55A/T56A/T58A/MP54/MP56/MP58 (V9) |
|||
Poly |
VVX x01(VVX 401/501) VVX x50 (VVX 250/350/450) |
||
SNOM |
D765 D385 |
* Basic function: Answer call / Mute / End call
** Enhanced function: Audio optimization / Redial / Call hold / Volume synchronization / Multiple calls control (Enhanced function is only applicable to the Yealink phones running firmware version 85 or later)
If your phone is listed above you may still need to check if your phones firmware level is is high enough for all the headset features to work, to check the Firmware level of your Yealink Deskphone please refer to the instructions shown below, if you are using a Non-Yealink Compatible Deskphone please speak to your Phone Service supplier or IT team to make sure the firmware is at its highest level.
Compatible Phone Models with Recommended Firmware Level
Firmware V86 - T3xG series, T4xS series, T4xU series, T5xW series, T58A, VP59
Firmware V85 - T4xS series, T4xU series, T5xW series, T58A, VP59
Firmware V84 / SP4 - T4xS series, T4xU series, T5xW series, T58A
Firmware V83 - T4xS series, T5xW series
Firmware V82 - T4xS
Firmware V9 - SFB Phone Models T48S, T56A, T55A
Firmware V15 - Teams Phone Models T58A, T56A, T55A
If your phone model is listed above but your headset is not working it may be that you need to upgrade your firmware level to one of the numbers shown above. To find out what your phones firmware level is please follow the steps shown below.
- Menu
- Status
- Locate IP address (Labeled as IPv4)
- Type IP address into website browser
- The Yealink navigation street will open up and will ask for a user name and password, if a user name and password has never been set type admin into both fields to open up the phone settings
- In this screen the Firmware is clearly visible under status (eg of a firmware number is 96.85.25.2) number 3+4 is the firmware version so in this case it is 85
At this point if your firmware is below 82 or does not match the firmware levels listed above please use the following link to upgrade your Yealink telephone https://support.yealink.com/faq/faqInfo?id=9.
Once the firmware is updated make sure the phone is reset and then re-plug the headset back into the phone. If your headset is still not working after the Firmware upgrade please contact our support line at +1 888 448 5556 or you can email: support@truvoicetelecom.com
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Let’s keep things simple for you. People work in different types of environments. Some work from home, private office, or open office environment. The choice between a single ear and dual ear headset depends on your workplace. For instance, if you work from home in a peaceful and quiet environment, it would be okay if you use a single ear headset. But, if your dog barks a lot and your child is awake crying outside your home office room, you will need a double ear headset. In the latter case, using a mono headset won’t disconnect you from the background noise while you are on an important business call.
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